Care, Security & Maintenance
The part after launch, run properly.
Monitoring, updates, security and continuous improvement — the part after launch, run properly.
Neglect is invisible until it is expensive
Sites do not fail gradually in ways anyone notices. Dependencies age quietly, certificates approach expiry, a backup job fails for four months without complaint, and performance drifts a little with each release. Everything is fine until a specific Tuesday when it is not.
The recovery cost is always higher than the prevention cost, and the incident always lands on a week that was already full. What makes it worse is the common arrangement where the agency that built the site has moved on and nobody left holds the whole picture.
Care & evolution keeps the team that built the system on call, with the monitoring in place to find problems before your customers do.
What a care plan covers
- Uptime & error monitoring
- Availability, error rates and exception tracking with alerting that reaches a person who can act on it, not a shared inbox.
- Security patching
- Dependencies and platform updates applied on a schedule, with advisories tracked rather than discovered during an incident.
- WAF & threat mitigation
- Web application firewall, bot and rate limiting, and DDoS protection at the edge, tuned so real customers are never the ones blocked.
- Backups & disaster recovery
- Automated backups with restores actually tested, plus a written recovery plan with a target time you have agreed to.
- Authentication & access control
- Roles, session handling, MFA and least-privilege review across the platform and the accounts around it.
- GDPR & consent management
- Consent banner, data mapping, retention rules and subject-request handling kept current as the site changes.
- Performance monitoring
- Core Web Vitals watched in the field, with regressions raised as issues instead of noticed a year later.
- Content & feature updates
- A monthly allowance of improvement work, so the site keeps moving rather than freezing at its launch state.
How care works
- 01
Onboard
Access, monitoring, backup verification and a documented recovery plan, whether or not we built the system originally.
- 02
Run
Patching, monitoring and incident response on an agreed schedule, with an escalation path that names people.
- 03
Improve
A monthly allowance spent on the highest-value change, agreed with you rather than assumed by us.
- 04
Report
A monthly report covering uptime, incidents, updates applied, performance and what changed — short enough to forward.
Our method, published
What we verify in month one
Every care engagement opens with the same audit, including on systems we did not build. It exists because most of these fail quietly, and finding out during an incident is the expensive path.
- Backups exist, run, and restore successfully when tested
- TLS certificates, renewal automation and expiry alerting
- Dependency and platform CVE exposure
- Access review — who can reach production, and why
- Error and uptime monitoring with a real alert path
- Consent, retention and data-handling compliance
- Core Web Vitals field baseline by template
- Documented recovery plan with an agreed target time
StackWAF·Sentry·Uptime monitoring·GDPR·Backups·Cloudflare
Care, answered directly
Yes, after a technical review. We audit the codebase, infrastructure and security posture first, then either take it on or tell you honestly what needs fixing before a care plan would be responsible to sell you.
Where this leads next
Performance Engineering
Core Web Vitals brought inside Google's thresholds on real devices, and kept there by a gate in your pipeline.
Headless CMS & Content Infrastructure
Content infrastructure your marketing team owns, with the modelling and workflows that keep it usable at scale.
Cloud & DevOps
Infrastructure, observability and disaster recovery at scale sit with our cloud & DevOps practice.
Every capability in this practice: Web & Digital Growth
Set up a care plan
Describe what you have and what it needs to do. We will tell you what it takes.